🔁 Return Policy
Last Updated: October 2025
At Shipoza, we want you to be fully satisfied with your purchase. If you’re not completely happy with your order, you can return it under the conditions outlined below.
1. Eligibility for Returns
We accept returns for most items purchased directly from our website within 30 days of delivery.
To be eligible for a return:
- The item must be unused, undamaged, and in its original packaging.
- All accessories, manuals, and included components must be returned.
- Proof of purchase (such as your order number or receipt) is required.
2. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
- Used or damaged products
- Items not in their original condition or packaging
- Items received more than 30 days ago
If a returned item does not meet these conditions, it may not be accepted.
3. How to Start a Return
To initiate a return, please contact our support team:
📩 Email: support@shipoza.com
Include your order number, the reason for the return, and photos (if applicable).
Our team will provide return instructions and the return shipping address.
4. Return Shipping
- Customers are responsible for return shipping costs, unless the item arrived defective or incorrect.
- We recommend using a trackable shipping service to ensure your item is received.
- Shipoza is not responsible for items lost or damaged during return transit.
5. Return Approval
Once your returned item is received and inspected, we’ll notify you of the status.
If approved, we’ll confirm your return completion via email.
6. Exchanges (if applicable)
We currently do not offer direct exchanges. If you wish to replace an item, please initiate a return first and place a new order.
7. Contact Us
If you have any questions regarding our Return Policy, please reach out to our support team:
📩 Email: support@shipoza.com
🌐 Website: www.shipoza.com