💰 Refund Policy

Last Updated: October 2025

At Shipoza, your satisfaction is our priority. We aim to provide high-quality products and excellent service. If for any reason your purchase doesn’t meet expectations, our Refund Policy outlines how we handle refund requests.

1. Eligibility for Refunds

Refunds are available for eligible orders returned within 30 days of delivery.
To qualify for a refund:

• The item must be unused, undamaged, and in original packaging.
• All components, accessories, and manuals must be included.
• A valid proof of purchase (such as your order number or receipt) is required.

Once we receive and inspect the returned item, we’ll notify you via email about the approval or rejection of your refund.

2. Approved Refunds

If your return is approved:

• Your refund will be processed to your original payment method within 5–10 business days.
• Processing times may vary depending on your payment provider.
• Shipping fees (if applicable) are non-refundable.

3. Partial Refunds

Partial refunds may be issued in the following cases:

• Items not returned in their original condition
• Missing parts or accessories
• Returns made after the 30-day return window (at our discretion)

4. Non-Refundable Situations

We cannot issue refunds for:

• Used or damaged products not caused by shipping issues
• Items returned without prior authorization
• Clearance or promotional sale items

5. Late or Missing Refunds

If you haven’t received your refund yet:

• First, check your bank account or payment method again.
• Then contact your credit card company or bank — processing times can vary.
• If you still haven’t received your refund after 10 business days, contact us at support@shipoza.com.

6. Contact Us

For all refund-related inquiries or to start a refund request, please contact our support team:
📩 Email: support@shipoza.com
🌐 Website: www.shipoza.com